Customer Advocate
Wakemakers Wakemakers Bend, OR Bend, OR Full-time Full-time $18 - $21 an hour $18 - $21 an hour 20 hours ago 20 hours ago 20 hours ago We are looking for a motivated and service-driven individual to join our team as a Customer Advocate at WakeMAKERS.
The ideal candidate should possess excellent communication skills and be able to effectively resolve customer inquiries with patience and understanding.
They must also have the ability to learn quickly, remain organized, multitask efficiently, work well as part of a team environment, problem solve independently and utilize best practices in customer service.
This is not your typical customer service role; our customers love shopping with us and are excited to have more fun on the water with their families and friends.
Occasionally they will have a question about the status of their order, or need assistance making a return or exchange.
As a Customer Advocate at WakeMAKERS you will:
Strive to offer our customers a wow experience via phone, email and chat interactions Solve problems for customers that need assistance with orders they have already placed (returns, warranty requests, shipping information, order status or payment related questions).
Use your unique skills to provide solutions that actually solve problems for the customer based on their specific situation.
Follow clear instructions for how to handle each specific situation that you will encounter.
Responsibilities Manage incoming customer queries via email, phone or chat.
Use verbal and written communication skills to answer questions from customers accurately.
Perform other duties related to resolving customer issues such as following up on open tickets, processing warranty claims or communicating with shipping vendors.
Work as a part of a team to manage the volume of incoming inquiries from customers.
Qualifications A passion for helping other humans A background in customer service (or other service related fields) is recommended but not required.
Familiarity using CRM systems (NetSuite or ZenDesk) is beneficial but not necessary Excellent telephone manners speaking clearly with empathy & understanding Ability to follow clearly defined processes and standards Knowledge of basic computer/internet concepts & usage Ability to maintain a consistent and reliable work schedule A positive attitude when working in a team Training A period of in-office training on our standards and processes is provided to make sure you are comfortable and prepared to assist customers.
Salary & Benefits Pay starts at $18 to $21/hour (DoE) with quarterly reviews and plenty of opportunity for advancement.
We offer a profit sharing program, competitive comprehensive benefits including a 401K match, discounts on the products we sell, opportunities to play at the lake and a relaxed work environment that encourages creativity.
WakeMAKERS Core Values All WakeMAKERS employees are expected to exhibit our Core Values in everything they do:
Act With Integrity:
In everything that we do in life and at work, demonstrate integrity, respect, and trustworthiness Customer:
The entire reason we exist is because of our customers, everything we do is to add value for them and offer a wow experience.
Innovate:
Be adaptable, open to change and creative in order to fill our halls with firsts that disrupt our industry.
Expert:
We are the experts; whatever your position is, commit to excellence, and being an expert in your field and an expert at following the WakeMAKERS standard.
Improve:
Have a passion for continuously improving all the time, and leave everything better than you found it.
Community:
Be a positive and inclusive influence in the community of WakeMAKERS and our greater community as a whole.
Job Type:
Full-time Pay:
$18.
00 - $21.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Experience level:
1 year Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
Hybrid remote Office Ability to commute/relocate:
Bend, OR 97702:
Reliably commute or planning to relocate before starting work (Required) Work Location:
Hybrid remote in Bend, OR 97702.
Estimated Salary: $20 to $28 per hour based on qualifications.
The ideal candidate should possess excellent communication skills and be able to effectively resolve customer inquiries with patience and understanding.
They must also have the ability to learn quickly, remain organized, multitask efficiently, work well as part of a team environment, problem solve independently and utilize best practices in customer service.
This is not your typical customer service role; our customers love shopping with us and are excited to have more fun on the water with their families and friends.
Occasionally they will have a question about the status of their order, or need assistance making a return or exchange.
As a Customer Advocate at WakeMAKERS you will:
Strive to offer our customers a wow experience via phone, email and chat interactions Solve problems for customers that need assistance with orders they have already placed (returns, warranty requests, shipping information, order status or payment related questions).
Use your unique skills to provide solutions that actually solve problems for the customer based on their specific situation.
Follow clear instructions for how to handle each specific situation that you will encounter.
Responsibilities Manage incoming customer queries via email, phone or chat.
Use verbal and written communication skills to answer questions from customers accurately.
Perform other duties related to resolving customer issues such as following up on open tickets, processing warranty claims or communicating with shipping vendors.
Work as a part of a team to manage the volume of incoming inquiries from customers.
Qualifications A passion for helping other humans A background in customer service (or other service related fields) is recommended but not required.
Familiarity using CRM systems (NetSuite or ZenDesk) is beneficial but not necessary Excellent telephone manners speaking clearly with empathy & understanding Ability to follow clearly defined processes and standards Knowledge of basic computer/internet concepts & usage Ability to maintain a consistent and reliable work schedule A positive attitude when working in a team Training A period of in-office training on our standards and processes is provided to make sure you are comfortable and prepared to assist customers.
Salary & Benefits Pay starts at $18 to $21/hour (DoE) with quarterly reviews and plenty of opportunity for advancement.
We offer a profit sharing program, competitive comprehensive benefits including a 401K match, discounts on the products we sell, opportunities to play at the lake and a relaxed work environment that encourages creativity.
WakeMAKERS Core Values All WakeMAKERS employees are expected to exhibit our Core Values in everything they do:
Act With Integrity:
In everything that we do in life and at work, demonstrate integrity, respect, and trustworthiness Customer:
The entire reason we exist is because of our customers, everything we do is to add value for them and offer a wow experience.
Innovate:
Be adaptable, open to change and creative in order to fill our halls with firsts that disrupt our industry.
Expert:
We are the experts; whatever your position is, commit to excellence, and being an expert in your field and an expert at following the WakeMAKERS standard.
Improve:
Have a passion for continuously improving all the time, and leave everything better than you found it.
Community:
Be a positive and inclusive influence in the community of WakeMAKERS and our greater community as a whole.
Job Type:
Full-time Pay:
$18.
00 - $21.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Experience level:
1 year Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
Hybrid remote Office Ability to commute/relocate:
Bend, OR 97702:
Reliably commute or planning to relocate before starting work (Required) Work Location:
Hybrid remote in Bend, OR 97702.
Estimated Salary: $20 to $28 per hour based on qualifications.
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