User Support Specialist
Bend, OR Bend, OR Full-time Full-time Estimated:
$44.
3K - $56.
1K a year Estimated:
$44.
3K - $56.
1K a year The Center Orthopedic & Neurosurgical Care is looking to add a User Support Specialist to our outstanding team of employees.
At The Center we pride ourselves on having a culture of mutual respect, professionalism and exceptional patient care.
Bring your amazing IT skills and troubleshooting experience and come work for an organization with an outstanding reputation in Central Oregon.
The Center offers a competitive wage and excellent benefits.
Participate as a member of the IT helpdesk, providing general end-user support and assistance with desktop hardware, software applications, and phone systems.
Provide end user (patient) support for patient facing applications.
Answer, evaluate, and prioritize incoming calls, voicemail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
Communicate with end-users & team members on the status of open support requests.
Effectively analyze support requests and escalate issues to appropriate team members as needed to ensure effective and efficient resolutions.
Provide initial user setup (Active Directory, clinical and desktop applications).
Maintain a good understanding of PC hardware, peripherals, printers, and networking.
Maintain a good understanding of Microsoft desktop operating systems and application software as well as applications specific to our environment.
Work with the IT team to create and update documentation.
Stay current with relevant technological developments, industry trends, and best practices.
Participate in on-call/after-hours support as needed Skills:
Exceptional customer service skills Excellent problem solving skills and analytical thinking Ability to work efficiently with minimal supervision, exercising independent judgment within stated guidelines.
Ability to collaborate with teams and share ideas.
Preferred certifications:
MSP, MTA, A+, Network +, CompTIA
Benefits:
Health insurance Health savings account with employer contribution Dental insurance Vision benefit Flexible spending account 401(k) with profit share Life insurance Generous PTO Education assistance program Job Type:
Full-time.
Estimated Salary: $20 to $28 per hour based on qualifications.
$44.
3K - $56.
1K a year Estimated:
$44.
3K - $56.
1K a year The Center Orthopedic & Neurosurgical Care is looking to add a User Support Specialist to our outstanding team of employees.
At The Center we pride ourselves on having a culture of mutual respect, professionalism and exceptional patient care.
Bring your amazing IT skills and troubleshooting experience and come work for an organization with an outstanding reputation in Central Oregon.
The Center offers a competitive wage and excellent benefits.
Participate as a member of the IT helpdesk, providing general end-user support and assistance with desktop hardware, software applications, and phone systems.
Provide end user (patient) support for patient facing applications.
Answer, evaluate, and prioritize incoming calls, voicemail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
Communicate with end-users & team members on the status of open support requests.
Effectively analyze support requests and escalate issues to appropriate team members as needed to ensure effective and efficient resolutions.
Provide initial user setup (Active Directory, clinical and desktop applications).
Maintain a good understanding of PC hardware, peripherals, printers, and networking.
Maintain a good understanding of Microsoft desktop operating systems and application software as well as applications specific to our environment.
Work with the IT team to create and update documentation.
Stay current with relevant technological developments, industry trends, and best practices.
Participate in on-call/after-hours support as needed Skills:
Exceptional customer service skills Excellent problem solving skills and analytical thinking Ability to work efficiently with minimal supervision, exercising independent judgment within stated guidelines.
Ability to collaborate with teams and share ideas.
Preferred certifications:
MSP, MTA, A+, Network +, CompTIA
Benefits:
Health insurance Health savings account with employer contribution Dental insurance Vision benefit Flexible spending account 401(k) with profit share Life insurance Generous PTO Education assistance program Job Type:
Full-time.
Estimated Salary: $20 to $28 per hour based on qualifications.
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