IT Client Services Tech 1 - Regular
Bend, OR Bend, OR Full-time Full-time $25.
50 - $28.
17 an hour $25.
50 - $28.
17 an hour Bend-La Pine Schools is committed to the principle of equity.
Equity supersedes the notion of equality, where all are treated the same.
Pursuing equity requires the removal of barriers and the promotion of inclusive practices so that all students fully benefit.
The principle of equity will inform all BLS policies, regulations, programs, operations, practices, and resource allocations.
Studies have shown that some individuals (women and people of color, for example) are less likely to apply for jobs unless they believe they meet every single qualification in a job description.
Our goal is to find the best candidate for the position, and we acknowledge that that candidate may be an individual from a less traditional background.
We encourage you to apply, even if you don't believe you meet every one of our qualifications described.
If you are unsure whether you meet the qualifications of a position, or how this would be determined, please feel free to contact Human Resources to discuss your application.
Posting Ends:
8-10-23 School Year:
2023/24 Contract Days:
236 FTE:
1.
0 Exceptional Benefits Salary based on 2022/23 salary schedule JOB DEFINITION:
IT Client Services Technicians are change agents, helping school and department staff efficiently use technology for teaching, learning and work.
IT Client Services Technicians are centrally dispatched and serve all District schools and departments, but also have responsibility for providing support to assigned locations.
The role is that of an advocate and technical support for human and organizational needs.
IT Client Services Technicians may have tasks assigned by, or take direction from, IT management, IT Project Managers, IT Engineers and identified leads.
NATURE AND SCOPE OF WORK:
ESSENTIAL JOB FUNCTIONS:
Advises staff on best practices, technology deployment and technology purchases.
Proactively assures that technology equipment is in good working condition.
Analyzes and solves technical issues that users experience with computers and peripheral devices.
Assists in the configuration, deployment, inventory and sunsetting of technology.
Works with IT staff to help define district hardware and software configurations.
Assures that remote management, patch management, and imaging services are delivered in accordance with district-wide practices.
Coordinates with the school staff and works with the help desk/trainer to provide second-tier support or to take user calls.
Incidental management of server resources and physical repair may be necessary; these are not primary job responsibilities.
Operates the help desk as necessary and/or as assigned.
Completes necessary documentation and records.
Designs and conducts user training sessions.
Assists with the testing of software updates, and with the design, deployment and support of modules or features of IT systems.
This position may also participate in vendor communications.
Maintains logs of technology issues encountered throughout the district.
Analyzes issues looking for trends.
Addresses common issues with recommendations for documentation, training, hardware fixes and/or software changes.
Assists with investigations of vandalism or theft of technology equipment or software.
Communicates regularly with building leadership and administration regarding important technology issues or needs; gathers the information required to plan for equipment, system and application deployment, the configuration of computers and devices, and to meet the needs of all building staff.
Fulfills other duties as assigned.
WORKING CONDITIONS:
The position may require work beyond the standard workday, on weekends or on-call.
Travel to attend trainings, meetings or to work with staff in other school districts may be required.
Training that involves extended overnight stay in a different city may be necessary.
May be assigned to special project teams, including cross-functional and inter-departmental teams housed at various and/or changing locations.
Occasional lifting is necessary as part of the job function, as is the physical dexterity necessary to move, cable, connect, and perform repairs on equipment in a variety of spaces or locations.
Visual and hearing requirements include the ability to read manuals, imprints, and serial numbers, the ability to monitor auditory signals and alarms, the ability to maintain the voice and sound components of IT software and hardware, to enter problem descriptions and documentation in systems, to keyboard, and the ability to speak in public and to work over the telephone and video conferencing systems.
The position may involve work around electrical services and occasional exposure to high noise levels.
Needs to be able to lift and maneuver materials, boxes or equipment weighing up to 50 pounds.
Ability and dexterity to climb and navigate ladders, in order to access spaces and perform work tasks.
A driver's license is necessary, as is use of a personal vehicle to move among work sites.
Must be able to drive on ice and snow in adverse weather.
KNOWLEDGE, SKILLS AND ABILITIES:
Thorough knowledge of the District standard computer setup and configuration, software configuration and deployment and internal IT policies, guidelines and practices.
Thorough knowledge of Windows and Apple desktop operating systems and Apple mobile device operating systems.
Ability to effectively troubleshoot technology issues.
The IT Support Technician is a computer power user with experience managing end-user networks.
This position works as part of a support team and must understand how to work collaboratively to engage in problem-solving and problem-avoidance as necessary.
In addition to the demonstrated application of the items above, this position requires the demonstrated ability to:
Proactively address potential technology.
Effectively coach and/or train others in a positive and reassuring manner.
Perform complex problem-solving, communicate and convey complex concepts.
Speak and write clearly, to both technical and non-technical.
Work effectively as part of a team, and support team members in a positive and encouraging manner.
Prioritize effectively, multi-task, be self-directed, and take the initiative to identify and pursue work-related needs with little direction.
Keep pace with the ever-changing technology environment and identify industry trends and related district utilization.
Be discreet and to respect, maintain and protect confidential information and adhere to related confidentiality policies and expectations.
Be a good steward of district assets, keep a clean, neat and organized work environment, and show attention to detail.
Respond to user needs in a calm, assured, and supportive manner.
Effectively assist school and IT administration with the planning and deployment of hardware, software and IT systems.
Thoroughly understand and operate a variety of ever-changing complex computer hardware, software, operating systems, IT systems, data storage devices, communications equipment, network gear, mobile devices, and other technologies.
Work with IT staff and management to assess and resolve problems.
Verbalize concepts and communicate effectively in person and over the phone using a pleasant, well-modulated and understandable manner.
Collect and analyze data to improve the quality of systems.
Make formal presentations to the IT department, district staff and groups as needed.
Effectively manage tense or confrontational situations.
Respond effectively to multiple conflicting priorities and continuously prioritize and re-prioritize projects.
Maintain personal, department and district integrity and hold oneself to the highest standard.
Respond positively to unexpected changes, and pivot uncertainty into opportunity.
Interpret, analyze and report.
Promote strong relationships with students, teachers, administrators, co-workers, supervisors and the public.
Reflect and promote the IT department, and its members and customers, in a positive way and conduct oneself professionally at all times.
Promote and adhere to IT standards, while promoting exciting and positive team culture.
Use exceptional verbal and listening communication skills, coupled with courtesy & discretion in protecting confidential information relating to staff and district.
Use word processing and spreadsheet programs, help desk systems, email systems, student information systems, financial systems, collaboration systems and other IT systems.
Initiate and maintain constant and effective communication with management and team.
Apply technical knowledge and creative problem-solving in dynamic and changing environments.
Ask for help when needed.
Regularly attend work and fulfill the essential functions of the position, with or without reasonable accommodations.
Obtain, possess and maintain a valid Oregon driver's license, as well as maintain an insurable status for automobile and liability coverage, as required by the position.
Adhere to the district requirements for a drug-free and safe work place.
Please Provide:
Resume Cover Letter 3 Letters of Recommendation.
Estimated Salary: $20 to $28 per hour based on qualifications.
50 - $28.
17 an hour $25.
50 - $28.
17 an hour Bend-La Pine Schools is committed to the principle of equity.
Equity supersedes the notion of equality, where all are treated the same.
Pursuing equity requires the removal of barriers and the promotion of inclusive practices so that all students fully benefit.
The principle of equity will inform all BLS policies, regulations, programs, operations, practices, and resource allocations.
Studies have shown that some individuals (women and people of color, for example) are less likely to apply for jobs unless they believe they meet every single qualification in a job description.
Our goal is to find the best candidate for the position, and we acknowledge that that candidate may be an individual from a less traditional background.
We encourage you to apply, even if you don't believe you meet every one of our qualifications described.
If you are unsure whether you meet the qualifications of a position, or how this would be determined, please feel free to contact Human Resources to discuss your application.
Posting Ends:
8-10-23 School Year:
2023/24 Contract Days:
236 FTE:
1.
0 Exceptional Benefits Salary based on 2022/23 salary schedule JOB DEFINITION:
IT Client Services Technicians are change agents, helping school and department staff efficiently use technology for teaching, learning and work.
IT Client Services Technicians are centrally dispatched and serve all District schools and departments, but also have responsibility for providing support to assigned locations.
The role is that of an advocate and technical support for human and organizational needs.
IT Client Services Technicians may have tasks assigned by, or take direction from, IT management, IT Project Managers, IT Engineers and identified leads.
NATURE AND SCOPE OF WORK:
ESSENTIAL JOB FUNCTIONS:
Advises staff on best practices, technology deployment and technology purchases.
Proactively assures that technology equipment is in good working condition.
Analyzes and solves technical issues that users experience with computers and peripheral devices.
Assists in the configuration, deployment, inventory and sunsetting of technology.
Works with IT staff to help define district hardware and software configurations.
Assures that remote management, patch management, and imaging services are delivered in accordance with district-wide practices.
Coordinates with the school staff and works with the help desk/trainer to provide second-tier support or to take user calls.
Incidental management of server resources and physical repair may be necessary; these are not primary job responsibilities.
Operates the help desk as necessary and/or as assigned.
Completes necessary documentation and records.
Designs and conducts user training sessions.
Assists with the testing of software updates, and with the design, deployment and support of modules or features of IT systems.
This position may also participate in vendor communications.
Maintains logs of technology issues encountered throughout the district.
Analyzes issues looking for trends.
Addresses common issues with recommendations for documentation, training, hardware fixes and/or software changes.
Assists with investigations of vandalism or theft of technology equipment or software.
Communicates regularly with building leadership and administration regarding important technology issues or needs; gathers the information required to plan for equipment, system and application deployment, the configuration of computers and devices, and to meet the needs of all building staff.
Fulfills other duties as assigned.
WORKING CONDITIONS:
The position may require work beyond the standard workday, on weekends or on-call.
Travel to attend trainings, meetings or to work with staff in other school districts may be required.
Training that involves extended overnight stay in a different city may be necessary.
May be assigned to special project teams, including cross-functional and inter-departmental teams housed at various and/or changing locations.
Occasional lifting is necessary as part of the job function, as is the physical dexterity necessary to move, cable, connect, and perform repairs on equipment in a variety of spaces or locations.
Visual and hearing requirements include the ability to read manuals, imprints, and serial numbers, the ability to monitor auditory signals and alarms, the ability to maintain the voice and sound components of IT software and hardware, to enter problem descriptions and documentation in systems, to keyboard, and the ability to speak in public and to work over the telephone and video conferencing systems.
The position may involve work around electrical services and occasional exposure to high noise levels.
Needs to be able to lift and maneuver materials, boxes or equipment weighing up to 50 pounds.
Ability and dexterity to climb and navigate ladders, in order to access spaces and perform work tasks.
A driver's license is necessary, as is use of a personal vehicle to move among work sites.
Must be able to drive on ice and snow in adverse weather.
KNOWLEDGE, SKILLS AND ABILITIES:
Thorough knowledge of the District standard computer setup and configuration, software configuration and deployment and internal IT policies, guidelines and practices.
Thorough knowledge of Windows and Apple desktop operating systems and Apple mobile device operating systems.
Ability to effectively troubleshoot technology issues.
The IT Support Technician is a computer power user with experience managing end-user networks.
This position works as part of a support team and must understand how to work collaboratively to engage in problem-solving and problem-avoidance as necessary.
In addition to the demonstrated application of the items above, this position requires the demonstrated ability to:
Proactively address potential technology.
Effectively coach and/or train others in a positive and reassuring manner.
Perform complex problem-solving, communicate and convey complex concepts.
Speak and write clearly, to both technical and non-technical.
Work effectively as part of a team, and support team members in a positive and encouraging manner.
Prioritize effectively, multi-task, be self-directed, and take the initiative to identify and pursue work-related needs with little direction.
Keep pace with the ever-changing technology environment and identify industry trends and related district utilization.
Be discreet and to respect, maintain and protect confidential information and adhere to related confidentiality policies and expectations.
Be a good steward of district assets, keep a clean, neat and organized work environment, and show attention to detail.
Respond to user needs in a calm, assured, and supportive manner.
Effectively assist school and IT administration with the planning and deployment of hardware, software and IT systems.
Thoroughly understand and operate a variety of ever-changing complex computer hardware, software, operating systems, IT systems, data storage devices, communications equipment, network gear, mobile devices, and other technologies.
Work with IT staff and management to assess and resolve problems.
Verbalize concepts and communicate effectively in person and over the phone using a pleasant, well-modulated and understandable manner.
Collect and analyze data to improve the quality of systems.
Make formal presentations to the IT department, district staff and groups as needed.
Effectively manage tense or confrontational situations.
Respond effectively to multiple conflicting priorities and continuously prioritize and re-prioritize projects.
Maintain personal, department and district integrity and hold oneself to the highest standard.
Respond positively to unexpected changes, and pivot uncertainty into opportunity.
Interpret, analyze and report.
Promote strong relationships with students, teachers, administrators, co-workers, supervisors and the public.
Reflect and promote the IT department, and its members and customers, in a positive way and conduct oneself professionally at all times.
Promote and adhere to IT standards, while promoting exciting and positive team culture.
Use exceptional verbal and listening communication skills, coupled with courtesy & discretion in protecting confidential information relating to staff and district.
Use word processing and spreadsheet programs, help desk systems, email systems, student information systems, financial systems, collaboration systems and other IT systems.
Initiate and maintain constant and effective communication with management and team.
Apply technical knowledge and creative problem-solving in dynamic and changing environments.
Ask for help when needed.
Regularly attend work and fulfill the essential functions of the position, with or without reasonable accommodations.
Obtain, possess and maintain a valid Oregon driver's license, as well as maintain an insurable status for automobile and liability coverage, as required by the position.
Adhere to the district requirements for a drug-free and safe work place.
Please Provide:
Resume Cover Letter 3 Letters of Recommendation.
Estimated Salary: $20 to $28 per hour based on qualifications.
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