Zeppa Manager

Company Name:
Destination Hotels & Resorts
Zeppa Manager
Property Sunriver Resort
Company Introduction Destination Hotels & Resorts began in 1972 with the development and management of condominium resorts. Since then, we have grown to become consistently ranked as one of the top ten hospitality & property management companies in the country (ranked by Hotel Business Magazine) with more than 9,300 employees, over 9,600 hotel rooms and condominium units, and more than $2.2 billion in assets under management. We are a wholly owned subsidiary of Los Angeles-based Lowe Enterprises, a privately-held, national real estate organization active in commercial and hospitality property management investment, and development. Since its inception, Lowe has been responsible for more than $16 billion in assets nationwide.
Destination Hotels & Resorts fosters a creative, entrepreneurial and energetic work environment where people come to work and have the opportunity to make personal contributions to the business in which they work. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization, while accepting full responsibility and accountability. Your role will be integral to the success of meeting our clients expectations and the continued growth of the company. We strive to create a work place culture that values family, work life balance, and community. We help develop our associates and provide support for them to be professionally successful and to have future growth opportunities predicated on that success.
Property Introduction Sunriver Resort, Oregon''s most popular resort destination, is located on the Eastern slopes of the Cascade Mountain Range, 17 miles south of Bend, Oregon . Enjoying nearly 300 days of sunshine each year, Sunriver Resort combines world-class recreation and resort amenities with Oregon''s natural beauty to create an extraordinary vacation destination. The resort boasts three world-class golf courses, which have won many awards including Golf Magazine s coveted Gold Medal as one of America s best golf resorts. Guests looking to relax can take refuge in our renowned Sage Springs Club and Spa. Offering a full range of massages, facials, body treatments, and salon services, our spa is the refuge of choice for relaxation-seekers.
Job Description
SUMMARY:The Food & Beverage Supervisor is responsible for assisting the restaurant manager with overseeing Zeppa Bistro to ensure optimum performance, exceptional guest service and maximum profitability of all functions. S/he will train and motivate staff to exceed goals.The Food & Beverage Supervisor will assist in maintaining the AAA Four Diamond Standards.
The Food & Beverage Supervisor will always conduct them self in manner which supports the guiding principles of Destination Hotels & Resorts:
Acts with the highest ethical standards, treating others fairly & with respect.
Empower a diverse group of talented and prepared people.
Nurture lasting relationships with investors, customers and team members
Achieve optimum investment performance.
Focus on Continuous improvement of quality assets and services.
Consistently work to balance our lives and contribute positively to our communities.
The Food & Beverage Supervisor shall strive to provide exceptional service to both internal and external guests at all times. The Food & Beverage Supervisorwill be responsible for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!
Maintains a commitment to customer service and guest satisfaction
Leads and supervises the outlet team in the absence of the manager
Ensures physical atmosphere and cleanliness of the restaurant, including inspecting tabletops and side stations
Assists with monthly staff meetings to include ongoing training and safety classes
Responsible for daily report input and log book entries
Enforces high standards of hygiene and sanitation within the outlets
Ensures the security of monies, credit and financial transactions
Maintains par levels for supplies and equipment
Supervises the performance, attendance, attitudes, appearance and conduct of team
Monitors and maintains the outlets systems and equipment to ensure their optimum performance
Assists with the development, training and inspiration of outlets staff for promotion
Provides prompt follow-up to all guest concerns
Empowers team to exceed service standards
Instills a calm, organized approach in all stressful situations
Maintains a safe and pleasant work environment
Ensures cleanliness of outlets storage rooms
Promotes high associate morale
Recommends discipline and/or termination when appropriate of team members
Takes a proactive approach to coaching and counseling
Attends appropriate resort, division and department meetings
Resolves guest issues promptly and with great care and effectiveness
Maintains a strong knowledge of hospitality trends, especially food & beverage
Provides general resort information for guests
Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name & good eye contact with each guest
Maintains an up to date working knowledge of all resort amenities as well as any special events
Interacts with resort staff in a professional manner, assisting other departments with necessary information
Up sells other resort services and amenities to guests
Always maintains a professional demeanor and attitude
Communicates all pertinent information to the outlets team
Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
Ensures proper handling, cleaning and sanitation of equipment, china, glass and silver.
Follows through on lost and found procedures. Absolute respect for guest property should always be exercised.
Maintains a professional appearance. Follows all Sunriver Resort dress code standards
Remains alert, courteous and helpful to the guests and colleagues at all time
Performs other duties as assigned
Required Qualifications
At least two years of food and beverage supervisory experience required
Comprehensive knowledge of food, wine, and trends within the F & B industry
Prior Four or Five Diamond experience preferred
Must be a United States citizen or possess a valid work permit
Must have valid driver s license and meet company driving standards
Must be able to read, write and speak English
Must be at least 21 years of age
Must possess valid OLCC card
Must possess valid Food Handler s card
Must have excellent leadership skills
Must be a positive example for staff
Must be able to work well under pressure
Must be able to accurately follow instructions, both verbally and written
Must be highly detailed orientated
Must have excellent computer skills
Must have strong working knowledge of Microsoft Office programs
Must be able to work in a fast paced environment
Must have excellent listening skills
Must possesses excellent communication skills
Must be professional in appearance and demeanor
Must always ensure a teamwork environment
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must have the ability to deal effectively and interact well with the guests and associates
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Must have a passion for creating an exceptional experience for all guests
Must be able to stand and walk throughout the shift
Must be able to occasionally lift and carry up to 25 lbs at shoulder height and push/pull up to 75 lbs
Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently; squeezing and overhead reaching occasionally
This job description in no way states or implies that these are the only duties to be performed by this employee.He or she will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.
Preferred Qualifications
City Sunriver
State Oregon
Job Type Seasonal Full Time
Type of Position Hourly Position

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