Accounts Receivable Clerk

Company Name:
Destination Hotels & Resorts
Accounts Receivable Clerk
Property Sunriver Resort
Company Introduction Destination Hotels & Resorts began in 1972 with the development and management of condominium resorts. Since then, we have grown to become consistently ranked as one of the top ten hospitality & property management companies in the country (ranked by Hotel Business Magazine) with more than 9,300 employees, over 9,600 hotel rooms and condominium units, and more than $2.2 billion in assets under management. We are a wholly owned subsidiary of Los Angeles-based Lowe Enterprises, a privately-held, national real estate organization active in commercial and hospitality property management investment, and development. Since its inception, Lowe has been responsible for more than $16 billion in assets nationwide.
Destination Hotels & Resorts fosters a creative, entrepreneurial and energetic work environment where people come to work and have the opportunity to make personal contributions to the business in which they work. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization, while accepting full responsibility and accountability. Your role will be integral to the success of meeting our clients expectations and the continued growth of the company. We strive to create a work place culture that values family, work life balance, and community. We help develop our associates and provide support for them to be professionally successful and to have future growth opportunities predicated on that success.
Property Introduction Sunriver Resort, Oregon''s most popular resort destination, is located on the Eastern slopes of the Cascade Mountain Range, 17 miles south of Bend, Oregon . Enjoying nearly 300 days of sunshine each year, Sunriver Resort combines world-class recreation and resort amenities with Oregon''s natural beauty to create an extraordinary vacation destination. The resort boasts three world-class golf courses, which have won many awards including Golf Magazine s coveted Gold Medal as one of America s best golf resorts. Guests looking to relax can take refuge in our renowned Sage Springs Club and Spa. Offering a full range of massages, facials, body treatments, and salon services, our spa is the refuge of choice for relaxation-seekers.
Job Description SUMMARY: The Accounts Receivable Clerk is responsible for the accurate and timely disbursement of group and miscellaneous billings. The Accounts Receivable Clerk is also responsible for professionally corresponding to past guests in regards to billing challenges and posting payments. S/he will assist in maintaining the AAA Four Diamond Standards.
The Accounts Receivable Clerk will always conduct him/herself in manner which supports the guiding principles of Destination Hotels & Resorts:
Acts with the highest ethical standards, treating others fairly & with respect.
Empower a diverse group of talented and prepared people.
Nurture lasting relationships with investors, customers and team members
Achieve optimum investment performance.
Focus on Continuous improvement of quality assets and services.
Consistently work to balance our lives and contribute positively to our communities.
The Senior Accounts Receivable Clerk shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!
Prepares Group Billings
Prepare Membership Billings
Posts payments in Springer Miller
Maintains billing accounts for Wholesale Accounts
Reviews Group Contracts and collects deposits
Issue Gift Certificates upon requests
Issue Gift Cards upon request
Answers and resolves all guest calls regarding billing challenges
Creates and maintains spreadsheets in excel
Has a thorough knowledge of Microsoft Office
Maintains an up to date working knowledge of all resort amenities as well as any special events
Interacts with resort staff in a professional manner, assisting other departments with necessary information
Always maintains a professional demeanor and attitude
Communicates all pertinent information to the Accounting Team
Acts with responsibility towards all company property, supplies and equipment.
Attends all appropriate department, division and resort meetings
Maintains a professional appearance. Follows all Sunriver Resort dress code standards.
Remains alert, courteous and helpful to the guests and colleagues at all times
Performs other duties as assigned
Required Qualifications EXPERIENCE & EDUCATION:
High school diploma or equivalent required
At least one year accounts receivable experience required
Prior hospitality experience preferred
At least one year customer service experience preferred
Must be a United States citizen or possess a valid work permit
Must have excellent phone etiquette
Must be able to read, write and speak English
Must have strong computer skills
Must have strong working knowledge of Microsoft Office programs
Must be able to work well under pressure
Must be able to accurately follow instructions, both verbally and written
Must be highly detailed orientated
Must be able to work in a fast paced environment
Must have excellent listening skills
Must possesses excellent communication skills
Must be professional in appearance and demeanor
Must always ensure a teamwork environment
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must have the ability to deal effectively and interact well with the guests and associates
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Must be able to sit for long periods of time
Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently.
Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis.
While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat).
Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, snow, heat).
Preferred Qualifications
City Sunriver
State Oregon
Job Type Full Time
Type of Position Hourly Position

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