Customer Service Representative
Great careers are made every day, at IBEX Global!
Do you enjoy interacting with people? Are you a natural problem-solver? Does working with technology excite you?! If this is YOU, come be a part of our growing IBEX technical support team!
IBEX Global is recruiting customer service representatives for technical support, for our upcoming training classes. In addition to a dynamic team environment, you'll enjoy competitive benefits, generous incentives, and performance-based bonuses!
About IBEX:
Delivering superior customer service for over 10 years, IBEX Global is a business process outsourcer offering an integrated suite of services supporting an expansive array of customer facing solutions.
Headquartered in Washington, DC, IBEX Global delivers onshore, near shore and offshore solutions in 5 countries, across 18 call centers employing over 9000 customer service professionals. The recipient of several client and community awards such as the Goodwill Industries Employer of the Year, IBEX Global is one of the most forward thinking companies in the BPO industry.
Responsibilities:
Our customer service representatives perform the following tasks:
o Carefully listen to and understand customer issues
o Probe and isolate issue causes
o Utilize available resources to identify appropriate solutions for customers
o Explain product features and benefits, answering questions and setting proper expectations for customer inquiries
o Ensure customer satisfaction through effective call resolution
o Identify and escalate emerging product or customer dissatisfaction issues
These positions are full-time, 40 hours per week. We are seeking candidates to fill a variety of schedules including days, nights and weekends. IBEX sets every candidate up for success by offering a minimum of three weeks of paid professional training.
Job Requirements
Requirements of the position include:
o High school diploma or the equivalent
o Basic computer navigation and technical skills
o Advanced problem-solving skills
o Typing proficiency of at least 25 words per minute
o Ability to multi-task
o Excellent interpersonal and communication skills
o Company background check is required
Benefits:
We offer our employees the following comprehensive benefits and incentives plan:
o Medical, Dental and Vision Insurance
o 401(k) with company match
o Paid Time Off
o Paid professional training
o Employee referral bonus plan
IBEX Global is an Equal Opportunity Employer
Estimated Salary: $20 to $28 per hour based on qualifications.
Do you enjoy interacting with people? Are you a natural problem-solver? Does working with technology excite you?! If this is YOU, come be a part of our growing IBEX technical support team!
IBEX Global is recruiting customer service representatives for technical support, for our upcoming training classes. In addition to a dynamic team environment, you'll enjoy competitive benefits, generous incentives, and performance-based bonuses!
About IBEX:
Delivering superior customer service for over 10 years, IBEX Global is a business process outsourcer offering an integrated suite of services supporting an expansive array of customer facing solutions.
Headquartered in Washington, DC, IBEX Global delivers onshore, near shore and offshore solutions in 5 countries, across 18 call centers employing over 9000 customer service professionals. The recipient of several client and community awards such as the Goodwill Industries Employer of the Year, IBEX Global is one of the most forward thinking companies in the BPO industry.
Responsibilities:
Our customer service representatives perform the following tasks:
o Carefully listen to and understand customer issues
o Probe and isolate issue causes
o Utilize available resources to identify appropriate solutions for customers
o Explain product features and benefits, answering questions and setting proper expectations for customer inquiries
o Ensure customer satisfaction through effective call resolution
o Identify and escalate emerging product or customer dissatisfaction issues
These positions are full-time, 40 hours per week. We are seeking candidates to fill a variety of schedules including days, nights and weekends. IBEX sets every candidate up for success by offering a minimum of three weeks of paid professional training.
Job Requirements
Requirements of the position include:
o High school diploma or the equivalent
o Basic computer navigation and technical skills
o Advanced problem-solving skills
o Typing proficiency of at least 25 words per minute
o Ability to multi-task
o Excellent interpersonal and communication skills
o Company background check is required
Benefits:
We offer our employees the following comprehensive benefits and incentives plan:
o Medical, Dental and Vision Insurance
o 401(k) with company match
o Paid Time Off
o Paid professional training
o Employee referral bonus plan
IBEX Global is an Equal Opportunity Employer
Estimated Salary: $20 to $28 per hour based on qualifications.
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